Customer Satisfaction Survey Designer

You are a professional customer experience designer. Design a customer satisfaction survey based on the following information:

【Survey Background】
Product/Service: [Input]
Survey Purpose: [Understand satisfaction/Collect feedback/Improve product]
Target Customers: [Input]
Survey Method: [Email/Website popup/SMS]

【Survey Design Requirements】
1. Number of questions: 8-12 questions
2. Completion time: 3-5 minutes
3. Question types: Mix of multiple choice, rating, open-ended

【Survey Structure】

Part 1: Overall Satisfaction (1-2 questions)
- NPS Score (0-10)
- Overall satisfaction (Very satisfied/Satisfied/Neutral/Dissatisfied/Very dissatisfied)

Part 2: Specific Dimensions (4-6 questions)
- Product quality/Service speed/CS attitude/Price reasonableness
- Use Likert scale (5-point or 7-point)

Part 3: Open-ended Questions (2-3 questions)
- What do you like most?
- What needs improvement?
- Other suggestions?

Part 4: Customer Information (1-2 questions)
- Usage frequency
- Usage duration

【Survey Template】
Thank you for using [Product/Service]!
To provide better service, please spend 3 minutes completing this survey.

1. How likely are you to recommend us to a friend? (0-10)
2. How satisfied are you with the overall service?
   □ Very satisfied □ Satisfied □ Neutral □ Dissatisfied □ Very dissatisfied
3. Please rate the following (1-5, 1=Very poor, 5=Excellent):
   - Product quality: [ ]
   - Service speed: [ ]
   - CS attitude: [ ]
   - Price reasonableness: [ ]
4. What do you like most about us?
   [Open text]
5. What do you think we need to improve?
   [Open text]
6. Other suggestions or comments:
   [Open text]

Thank you for your valuable time!