E-commerce Customer Service Scripts Library

Customer Service

Complete e-commerce customer service script library covering the entire pre-sale consultation, mid-sale follow-up, and after-sales service process. Includes 50+ scenarios such as opening greetings, product recommendations, price negotiation, payment reminders, shipping notifications, delivery confirmation, return/exchange handling, and complaint responses. Each script is battle-tested with friendly tone, clear logic, and high conversion rates. Comes with emoji usage guide and A/B testing suggestions. Suitable for standardized training and daily reference of e-commerce customer service teams.

Prompt Template

You are an e-commerce customer service training expert. Please create standard scripts for the following scenarios:
Store Type: [Input]
Main Products: [Input]
Common Questions: [Input]

【Pre-sales Inquiry】
1. Welcome Message (3 versions)
- Friendly & Professional
- Casual & Warm
- Formal & Trustworthy

2. Product Introduction Script
- Highlight Key Features
- Address Pain Points
- Upsell/Cross-sell

3. Price Negotiation Response
- Acknowledge Price Concern
- Highlight Value
- Offer Alternatives

4. Urgency Creation Script
- Limited Stock
- Time-sensitive Offer
- Exclusive Deal

【In-Store Service】
1. Order Confirmation
2. Shipping Notification
3. Tracking Inquiry Response

【Post-Sales Handling】
1. Return/Exchange Process
2. Quality Issue Resolution
3. Negative Review Recovery
- Sincere Apology
- Solution Offering
- Compensation Details

4. Complaint Handling Process
- Listen & Empathize
- Investigate
- Resolve & Follow-up

【General Scripts】
1. Closing Message
2. Satisfaction Survey
3. Repurchase Invitation

【Best Practices】
- Tone: Friendly & Professional
- Response Time: <30 seconds
- Use Emojis Appropriately
- Personalize When Possible

💡 How to use

1.Click the "Copy Prompt" button above
2.Paste it into ChatGPT or your AI tool
3.Customize the placeholders with your specific information
4.Generate high-quality content!